Worse than useless, lets you buy tickets then refuses to load them. Missed train, unreliable, avoid
Endless loading icons
App no longer allows you to buy tickets for your keycard which is utterly infuriating and renders the app virtually pointless. Even more ridiculous given the current climate where it's even more important to be able to do things digitally and contactless. You're letting your users down SE...!
Dosnt always load to many ticket sales
Key card loading feature DOESN'T WORK. Tried last week with a season ticket and it seemed to be because I didn't buy it in the app. This week I bought the ticket on the app and though its in my wallet, it won't load onto my Key card. When purchasing it clearly states choose a stain or load it on via the app, but the app doesn't work. Pointless waste of time.
It won't let me add a ticket to SEs "key" contactless card. I have had to buy 3 tickets then get refunds before giving up and collecting tickets from station...which I couldn't though the app says use any of your credit cards to confirm you actually have to use the one you paid with - I have 1 for online pays, I don't carry with me. So I used ticket machine!! Sum It doesn't work with their contactless "key". Don't believe instruction on the app. Also, it doesn't give cheapest journey outside SE
I did buy my weekly travelcard online tru the app and then load it to my key card, few times gave me an error but i read an review with a good advice to position corectly the card behind phone and keep it there longer and worked just fine. Very happy with app and key card, no more hustle at train station.😀
I want it on my Computer not the phone, assumption made that everything must go on phone - I prefer not to have stuff on phone, which is easily lost or stolen
My own means of transportation and I am happy with the service. No complaints about it
I can't buy any tickets